Can we learn anything about account management from AMC’s Mad Men? Lets start by questioning what it is that we really love about the show. Sure, those whiskey-infused morning advertising meetings and the banter between Don Draper and his partners are amusing, but I think the reason we are eager to view the next episode is because we are intrigued by the various business relationships and the behavior of management that makes or breaks deals in the advertising world.
There are articles after articles that speak to the importance of forming partnerships, rather than treating vendors like, well, vendors. Sure, a vendor is a common name for a company that provides a service to you (agencies, printers, technology providers, etc.) but try to think beyond the term and more broadly about what the business should be: a partnership! Most accounting and law firms refer to the professional service firms they use as vendors (we know your services appear on many budgets as line items under the vendor category).